Voice Commerce
IVR, voice ordering and regional language support
Voice Orders (Apr)
84
+42%
Avg Call Duration
2m 14s
-18s
Languages
8
+2
IVR Completion
61%
+8pp
IVR order flow
Customers call a toll-free number and place orders via voice. 8 Indian languages.
Regional language support
Hindi, Tamil, Telugu, Kannada, Malayalam, Bengali, Marathi, Gujarati.
Voice catalogue
AI reads product details and prices aloud. Customer confirms by pressing key.
Repeat order shortcut
Customers can say order again to repeat their last order. 40% usage.